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Policies & Procedures
100% Safe Online Shopping
Some people ask why they have to enter their credit card number every time they order. We highly value the need to keep your privacy and credit card number absolutely secure at all times. We do not store your credit card numbers, therefore, we ask that you input your credit card number, security code, and expiration date for each order you place. If your billing and shipping information is different, you will need to speak with a Watercraft Superstore representative before your order is processed and shipped.
We see no reason whatsoever to be concerned about putting your card number on our system. However, you always have the option to call us to give us your number directly (Toll free) 1-866-957-WCSS (9277).
Order by Mail
Send orders by mail to:
Orders by Fax
If you provide us with an email address on your order, we will send you a shipping confirmation email with a tracking number as soon as your order has shipped. You will then be able to track your order through the shipper's website.
Order History & Tracking
If you have provided your email address during checkout, we will also email you your invoice, which includes a link for tracking your order and viewing the current status of your order. Refer to your invoice email and tracking link any time you wish to track the status of your order.
Duties and Tax (GST, HST and PST as applicable)
Returns, Exchanges, & Refunds
The exception to this policy is if the merchandise you received was defective, damaged, or an error was made by Watercraft Superstore, in which case return the merchandise within 30 days of the original shipping date for a full refund minus shipping charges, following the procedures under the returns tab in the customer service section of this site.